Return and Refund Policy

Return and Refund Policy for LocalVendors

At LocalVendors, we are committed to providing our customers with a seamless shopping experience. Our Return and Refund Policy is designed to ensure your satisfaction with every purchase. Please read the following terms carefully:

**1. Returns**

1.1 **Eligibility:** You may initiate a return within 14 days of receiving your order.

1.2 **Conditions for Returns:**
– The item must be unused, undamaged, and in its original packaging.
– All tags, labels, and accessories must be intact and included.
– Perishable goods, personalized items, and hygiene-sensitive products cannot be returned.

1.3 **Return Process:**
– To initiate a return, please contact our customer support team at [support@localvendors.com] within the stipulated timeframe.
– Provide your order number, a detailed reason for the return, and, if possible, photographic evidence.
– Our team will guide you through the return process and provide you with a return authorization.

1.4 **Return Shipping:**
– Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part.
– We recommend using a trackable shipping service to ensure the safe return of your item.

**2. Refunds**

2.1 **Refund Eligibility:**
– Refunds will be processed once the returned item is received and inspected.
– If the item meets our return conditions, a refund will be issued to the original payment method.

2.2 **Refund Timeframe:**
– Please allow up to 14 business days for the refund to be processed after we receive the returned item.
– The processing time may vary depending on your payment method and financial institution.

2.3 **Refund Exceptions:**
– Original shipping charges are non-refundable unless the return is a result of our error.
– In cases of damaged or defective items, a full refund, including shipping charges, will be provided.

**3. Exchanges**

3.1 **Product Exchanges:**
– We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.

**4. Contact Us**

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [support@localvendors.com]. We are here to assist you and ensure your satisfaction with your LocalVendors shopping experience.

*Note: LocalVendors reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our Return and Refund Policy.*